Privacy Policy of Pelvic Health Physio Mandurah
(This policy covers Pelvic Health Physio Mandurah, a sole practice dedicated to providing
pelvic health physiotherapy services.)
 

Our Commitment to Your Privacy
Pelvic Health Physio Mandurah is committed to handling personal information about you,
including health information, in accordance with the requirements of the Commonwealth Privacy Act 1988.
In this policy, we explain:

• what kind of information we collect and hold about you how and why we collect it

• what we do with that information and who we share it with (and when)

• your right to seek access to, and if required correction of, the records we hold about you

• your right to make a privacy complaint, to us and others

• whether we are likely to disclose information about you to overseas recipients.

What Kind of Personal Information Do We Collect About You?
We collect and hold the following kinds of information about you:

• your name, address, date of birth, email, and contact details
  information about your family or relatives

• Information about other health professionals involved in your care

• Any government identifiers such as Medicare number or DVA number (used only as required, not for identifying you in our practice)
  
  Other health information, such as:

• A record of your symptoms, relevant medical history, diagnosis, and treatment

• Specialist report

• Test results

• Appointment and billing details

• Prescriptions

• Healthcare identifier

• Health fund details
  Any other information collected to provide care.

How Do We Collect and Hold Your Personal Information?
We generally collect personal information in the following ways:
directly from you (e.g., face-to-face, over the phone, via registration forms or online forms)
from a person responsible for you
from a third party where permitted by law (e.g., other healthcare professionals, your health
insurer, or the My Health Record system).

Why Do We Collect and Use Information About You?

The primary purpose of collecting and using your personal information is to provide
physiotherapy services and communicate with you and others involved in your care.

We may also use your information for:
managing accounts and administrative services, including billing and IT system
management conducting accreditation, quality assurance, or internal audits.

When and Why Might We Share Information About You with Others?
We may disclose your personal information to others outside of Pelvic Health Physio
Mandurah as permitted or required by law, including:
to comply with legal obligations (e.g., mandatory reporting, court orders, subpoenas)
consulting with other healthcare professionals involved in your care
obtaining test results from diagnostic services making insurance claims
communicating with health funds or government bodies (e.g., Medicare)
managing administrative services (e.g., billing or debt recovery).

If you have a My Health Record, we may also upload or download information as part of your care.
We may disclose information to lessen or prevent a serious threat to your life, health, or
safety, or to public health or safety, or for other lawful purposes (e.g., locating a missing
person).
 

Your Rights to Access and Correct Information
You have the right to access and request corrections to your personal information.
If you wish to access your records, please contact us in writing at Pelvic Health Physio
Mandurah. We may charge a small fee for access. We will respond to your request within 30 days.
If you believe the information we hold is inaccurate or outdated, let us know in writing, and
we will take reasonable steps to correct it.
 

Security: How We Hold Your Personal Information
We take reasonable steps to protect your information from unauthorized access, modification, disclosure, misuse, and loss.
Measures include:

• Storing information in lockable cabinets

• Maintaining encrypted databases and secure cloud storage

• Requiring staff to sign confidentiality agreements

• Restricting access to a ‘need-to-know’ basis

• Implementing strong password protections for computer systems

• Providing staff training on confidentiality and security protocols.
   

Your Right to Anonymity or Use of a Pseudonym

Where lawful and practicable, you may receive treatment anonymously or use a pseudonym.
 

Disclosing Information About You Overseas
We do not propose to disclose your personal information to overseas recipients. If such
disclosure is necessary, we will first seek your consent unless required by law.
 

If You Have a Privacy-Related Concern
If you have concerns about how we handle your privacy, please contact us in writing. We
will aim to respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian
Information Commissioner:

Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Post: GPO Box 5218, Sydney, NSW 2001
Website: www.oaic.gov.au

Updating This Policy
We may update this policy periodically to reflect changes in our information-handling
practices or legal requirements. Updates will be made available at our reception desk and on our website.
 

How to Contact Us
For privacy-related issues, please contact:
Pelvic Health Physio Mandurah
Email: admin@phpmandurah.com
Address: Located inside Nest Medical, 29-31 Sholl Street, 6210 WA Mandurah